SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with exce
SimpleHelp 5.5.7 and all earlier releases are affected, and a low-privilege technician can promote themselves to server admin. The fix is in 5.5.8.
- Published
- Last modified
- Where the record stands: published, rejected by its publisher, or superseded by another id.What do these mean? →
- published
- Whether CISA lists it in its Known Exploited Vulnerabilities catalog: proof that attackers are using it.What do these mean? →
- Listed in CISA KEV
- How many real-world setups can hit the bug, from the vendor's advisory and CISA data. It does not know your setup.What do these mean? →
- Actively exploited
- Fix
- Fixed in 5.5.8
- Whether working attack code is public (Exploit-DB, Metasploit, Nuclei or GitHub). Public code makes attacks easier.What do these mean? →
- None on Exploit-DB, Metasploit or GitHub
Summary
SimpleHelp, a remote support software product, is affected by a flaw that lets low-privileged technicians create API keys with more permissions than they should have. An attacker could use these keys to gain server administrator access.
Summarized by anthropic/claude-haiku-5.5. Verify details against the original sources.
Read the original description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Timeline
- CVE published
- Added to CISA KEV
CISA has evidence of exploitation in the wild
- CISA remediation deadline
Due date for US federal agencies to patch
- Record last updated
- EPSS reached 10%
FIRST estimates at least a 10% chance of exploitation in the next 30 days
Affected versions
- n/a n/a
Version range not reported
References 2
Questions about CVE-2024-57726
What does this mean?
A technician with low privileges can create API keys with more access than they should have. That lets them promote themselves to server admin, and as admin they can take over the SimpleHelp server.Source: guides.simple-help.com, horizon3.ai
Am I affected, and how do I check?
SimpleHelp version 5.5.7 and all earlier releases are in scope. To check, compare the installed SimpleHelp version number against 5.5.7.Source: guides.simple-help.com, horizon3.ai
What should I do about it?
Upgrade to SimpleHelp 5.5.8 or later, which resolves these vulnerabilities.Source: guides.simple-help.com, horizon3.ai
Is it being exploited?
Yes. CISA added it to its Known Exploited Vulnerabilities catalog on 2026-04-24, which means it has evidence of attacks. No public exploit code is tracked.Source: cisa.gov, cve.now feed data