SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
Affects SolarWinds Web Help Desk 12.8.3 and all previous versions. The fix is in 12.8.3 HF 1.
- Published
- Last modified
- Where the record stands: published, rejected by its publisher, or superseded by another id.What do these mean? →
- published
- Whether CISA lists it in its Known Exploited Vulnerabilities catalog: proof that attackers are using it.What do these mean? →
- Listed in CISA KEV
- How many real-world setups can hit the bug, from the vendor's advisory and CISA data. It does not know your setup.What do these mean? →
- Actively exploited
- Fix
- Fixed in SolarWinds Web Help Desk 12.8.3 HF 1
- Whether working attack code is public (Exploit-DB, Metasploit, Nuclei or GitHub). Public code makes attacks easier.What do these mean? →
- None on Exploit-DB, Metasploit or GitHub
Summary
SolarWinds Web Help Desk, an IT help desk and ticketing application, is affected by a Java deserialization flaw that could allow an attacker to run arbitrary commands on the host server. Although the vulnerability was initially reported as requiring no authentication, SolarWinds could not reproduce that condition, and customers are advised to apply the available patch as a precaution.
Summarized by anthropic/claude-haiku-5.5. Verify details against the original sources.
Read the original description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
Timeline
- CVE published
- Added to CISA KEV
CISA has evidence of exploitation in the wild
- CISA remediation deadline
Due date for US federal agencies to patch
- Record last updated
- EPSS reached 10%
FIRST estimates at least a 10% chance of exploitation in the next 30 days
Affected versions
- SolarWinds Web Help Desk
From previous versions · through 12.8.3
References 2
solarwinds.com
support.solarwinds.com
Questions about CVE-2024-28986
What does this mean?
A Java deserialization flaw in Web Help Desk that would allow an attacker to run commands on the host machine.Source: solarwinds.com
Am I affected, and how do I check?
SolarWinds Web Help Desk 12.8.3 and all previous versions are affected. Check the installed Web Help Desk version number and compare it with 12.8.3.Source: solarwinds.com
What should I do about it?
Upgrade to SolarWinds Web Help Desk 12.8.3 HF 1.Source: solarwinds.com
Is it being exploited?
Yes. CISA added it to its Known Exploited Vulnerabilities catalog on 2024-08-15, which means it has evidence of attacks. No public exploit code is tracked.Source: cisa.gov, cve.now feed data