JS Help Desk <= 5.0.1 - Authenticated (Administrator+) Path Traversal to Arbitrary File Deletion via 'support_custom_img' Parameter
- Last modified
- Where the record stands: published, rejected by its publisher, or superseded by another id.What do these mean? →
- published
- Whether CISA lists it in its Known Exploited Vulnerabilities catalog: proof that attackers are using it.What do these mean? →
- Not listed in CISA KEV
- Whether working attack code is public (Exploit-DB, Metasploit, Nuclei or GitHub). Public code makes attacks easier.What do these mean? →
- None on Exploit-DB, Metasploit or GitHub
- Exploitation: none
- Automatable: no
- Technical impact: partial
Summary
The JS Help Desk WordPress plugin, an AI-powered support and ticketing system, is affected by this vulnerability. It allows a logged-in administrator to delete arbitrary files on the web server, which could lead to full site compromise, such as by removing the WordPress configuration file.
Summarized by anthropic/claude-haiku-5.5. Verify details against the original sources.
Read the original description
The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the setSupportCustomImage function in all versions up to, and including, 5.0.1. This makes it possible for authenticated attackers, with administrator-level access and above, to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). Exploitation requires a two-step sequence: an administrator first saves a traversal-crafted value in the support_custom_img configuration field, then triggers deletion by uploading a new support custom image, at which point setSupportCustomImage() resolves and deletes the attacker-controlled path.
Timeline
- CVE published
- First seen by cve.now
- CISA SSVC assessment
Exploitation: none · Automatable: no · Technical impact: partial
- Record last updated
Affected versions
- rabilal JS Help Desk – AI-Powered Support & Ticketing System
through 5.0.1
References 5
plugins.trac.wordpress.org
- browser/js-support-ticket/tags/4.0.0/modules/configuration/model.php#L306
- browser/js-support-ticket/tags/4.0.0/modules/configuration/model.php#L207
- browser/js-support-ticket/tags/4.0.0/modules/configuration/model.php#L278
- changeset?reponame=&old=3755880%40js-support-ticket&new=3755880%40js-support-ticket